Frequently Asked Questions (FAQ)

1. How do I activate my product key?

To activate your product key, simply follow the activation instructions provided for your product. After purchasing, you'll receive your product key. For Microsoft, Windows, Kaspersky, Avast, and Adobe products, the activation process typically involves entering the key in the software’s activation page. If you encounter issues, please refer to the activation troubleshooting guide or contact our support team.

2. What payment methods do you accept?

We accept a wide range of payment methods, including:

Credit and Debit Cards (Visa, MasterCard, American Express)

PayPal

Other secure online payment methods

If you encounter any issues during payment, please check with your payment provider or reach out to our customer support.

3. Can I get a refund if I have problems with the product key?

We offer a 30-day money-back guarantee. If the product key does not work or you encounter any other issues, you can contact our support team within 30 days of your purchase to request a refund. Please note that refunds are only applicable for unused keys.

4. What should I do if my product key is not working?

If your product key isn't working, please ensure:

The key was entered correctly.

Your device is connected to the internet for activation.

You’re using the right version of the product.

If the issue persists, please contact our customer support team with the error details for further assistance.

5. How do I install the software I purchased?

After purchasing your product, download the installer from the official website or the link provided in your order confirmation. Follow the on-screen instructions to install and enter your product key when prompted. If you face any challenges, please refer to our software installation guide or reach out to our support team.

6. How can I check if my product key is valid?

To check if your product key is valid, try to activate the software. If the activation fails, it may indicate an issue with the key. Please contact our support team, and we’ll verify the key and assist with troubleshooting.

7. Do you offer any discounts or promotions?

We occasionally run promotions or offer discount codes for specific products. Please subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

8. How can I contact customer support?
You can contact our customer support team by emailing us at info@my-productkey.com or using the contact form on our website. We are available 24/7 and will respond to your inquiry as soon as possible.
9. Can I transfer my product key to another device?

In most cases, yes. However, transferring the product key may depend on the product's terms of use. For assistance with transferring your key to another device, please contact customer support for detailed guidance.

10. I accidentally purchased the wrong product. Can I change it?

If you’ve purchased the wrong product, please contact us immediately. We will assist you in exchanging it for the correct one, as long as the key has not been activated.